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Explore the topic Passports. Is this page useful? Maybe Yes this page is useful No this page is not useful. Thank you for your feedback. But the document reveals that behind the scenes the processes are also being tweaked to combat the delays. It says the changes are required to achieve the right balance between "customer service, public protection and organisational requirements", adding: "These changes are being published now in light of the need to speed up turnaround times.
The government's admission of problems in the passport system comes after several days of denials, but on Wednesday David Cameron blamed the situation on the fact that the Passport Office was facing , more applications than usual, which was "above normal", as he accused Ed Miliband of frightening holidaymakers. Miliband said the problem had been caused by cuts and a failure by Theresa May , the home secretary, to keep watch as she was bickering with the education secretary.
The briefing note, written by the Passport Office's policy team and entitled "Overseas Policy and Procedure Changes", begins by listing a number of policy changes and informs staff that they can now relax checks if an applicant from abroad asks for a passport to be sent to an alternative address. In these cases, evidence of a link to that address — such as a documentary evidence of a connection to the alternative property — will no longer be mandatory and the applicant will no longer have to sign a disclaimer form.
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